A: VCOPTERCare gives you peace of mind with full protection for your VCOPTER Falcon Mini. Coverage starts from the day you activate it. You'll enjoy benefits like discounted damage replacements, priority support from a dedicated service expert, and coverage that stays valid throughout your selected plan period.

A: Yes, under certain conditions. If you return your VCOPTER Falcon Mini in accordance with our return policy, you can apply to cancel VCOPTERCare as well. If your device is not returned, you may still cancel VCOPTERCare within 15 days of activation, provided that no service has been used.

A: After purchase, you’ll receive an activation code. You can activate VCOPTERCare through the VCOPTER App while setting up your Falcon Mini, or directly on this page. Please note: You’ll need to bind your device’s serial number (SN) to complete the activation.

A: Currently, VCOPTERCare plans are available in the U.S. and EU. We’re working to expand to more regions soon — please stay tuned to our official updates or contact customer support for the latest information.

A: VCOPTERCare does not cover:

・Damage caused by unauthorized repairs, modifications, or third-party accessories.

・Losses due to natural disasters, war, nuclear incidents, or illegal activities.

・Personal injury, property damage, or indirect losses.

・Theft or lost components of the device.

A: You can check your activation status and benefits in the VCOPTER App under: [My Profile > Care Services > My Care] It's all in one place for your convenience!

A: You can check the remaining service times for VCOPTERCare on the [My Care] page in the VCOPTER app.

A: Replacement Services cover the main components of your VCOPTER Falcon Mini that are damaged during normal use or due to accidents. Components include the aircraft, gimbal module, propellers, prop guards, and battery. Additional batteries are not covered.

A:You are eligible for up to 2 Low-Cost Replacements in total. These can be used for Damage (up to 2 times), Flyaway (up to 2 times), or a combination of both, as long as the total does not exceed 2 replacements.

A: Yes — all replacement devices are either brand-new or officially certified like-new units that meet the same performance and reliability standards as a new product.

A: No, but VCOPTERCare users can get a replacement at a discounted price. There are two replacement types: Damage Replacement – return your damaged device and get a replacement at a reduced cost. Flyaway Replacement – if your device is lost, you can still get a discounted replacement without sending in the original unit. For detailed pricing, please refer to link .

A: Yes — as part of the latest upgrade, replacement fees are now discounted for VCOPTERCare users. You can check the updated pricing in the replacement fee table here.

A: No. VCOPTERCare can only be purchased and activated once per device, and cannot be renewed once the service benefits are used up.

A: To apply for the Flyaway Replacement service, you must: Ensure your device is bound to your VCOPTERCare account in the VCOPTER app. Contact support@vcopter.com and submit a Flyaway Report. After the report, your device will be restricted, and upon payment, ownership will transfer to Zero Zero.

A: The discount applies to parts only, not labor. Don’t worry — please refer to the step-by-step breakdown of the repair process on our official service page.